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Discussion topic: No account closure refund after six weeks.

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This message was authored by VintagePhaser This message was authored by: VintagePhaser

No account closure refund after six weeks.

Hi,

 

My broadband account closed in excess of six weeks ago now, but I have had no refund or communications from Sky.

 

Could I kindly ask for support with this please?

 

Many thanks.

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This message was authored by Mark39 This message was authored by: Mark39

Re: No account closure refund after six weeks.

Posted by a Superuser, not a Sky employee. Find out more

When did you give your 14 days notice to cancel?

VintagePhaser
Topic Author
This message was authored by VintagePhaser This message was authored by: VintagePhaser

Re: No account closure refund after six weeks.

I'm unsure of that specific date, however my account closed on 02nd April, six weeks and two days ago.

This message was authored by caesarome This message was authored by: caesarome

Re: No account closure refund after six weeks.

Posted by a Superuser, not a Sky employee. Find out more

To confirm you have a credit on the account ?

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VintagePhaser
Topic Author
This message was authored by VintagePhaser This message was authored by: VintagePhaser

Re: No account closure refund after six weeks.

I do yes, £41.34

This message was authored by GD1 This message was authored by: GD1

Re: No account closure refund after six weeks.

Posted by a Superuser, not a Sky employee. Find out more

@VintagePhaser   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

VintagePhaser
Topic Author
This message was authored by VintagePhaser This message was authored by: VintagePhaser

Re: No account closure refund after six weeks.

Thank you very much.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: No account closure refund after six weeks.

Posted by a Sky employee

Thanks for escalating this. We’ve sent  @VintagePhaser an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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