How can i include my spouse name in my sky account?

[Anonymous]

Hi Emmanuel is my name.

how can I remove my account details from the sky app or Sky website. I was added as a medium account access holder but i no longer live at that address and would like to live Sky and have my account deleted from the system. Who do I contact from Sky

[Daniel0210]

@Anonymous 

I have moved your post to a separate thread. I'm not sure I know what you mean by a 'medium account access holder'. If you mean you can currently speak to Sky regarding an account but aren't the account holder,  then if the account holder contacts Sky and changes the telephone password that will stop your access. If that's not what you mean please provide more details. Remember, we are customers here so don't provide personal information. 

[Anonymous]

@Daniel0210 

Dear Dan, yes that is what i mean, but I would like for sky to terminate or remove my access from the sky account because i no longer live at that address and am no longer a Sky customer. Will i be able to change this if i spoke with a sky agent? Thank you 

[Mark39]

No. You'll still be the accountholder and remain responsible for the account and for making sure payments are made. There are numerous posts from customers who have come seriously unstuck by doing this.

From your perspective,  it's a much better solution for you to cancel and for the homeowner to start a new account in their own name.

[Anonymous]

@Mark39 

i am not the Home owner of the account i am subsidiary like an ordinary user. I do not pay the bills or manage the account 

[Mark39]

I don't know what you mean by 'the home owner of the account.

If the Sky account is not in your name and you only have a subsidiary Sky ID, you can ask the Primary Sky ID owner (usually the person who is the Sky accountholder) to remove your Sky ID.

Or you can ask Sky to completely remove your data from their records, as explained in the section headed 'Keeping your data up to date and your rights' in their help here: https://www.sky.com/help/home/your-account/information-and-policies/sky-privacy-and-cookies-notice/a...

[Daniel0210]

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@Anonymous wrote:

@Mark39 

i am not the Home owner of the account i am subsidiary like an ordinary user. I do not pay the bills or manage the account 

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You're confusing us now. If you haven't got a Sky account of your own and don't pay the bill for a someone else's account there's nothing to cancel. 

[caesarome]

@Anonymous 

Do you mean you have a secondry Sky ID on the account, if so it is up to the account holder to login to their account and remove your account.

If you want to sign up as a new customer and if you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID when placing the order.

[Anonymous]

Okay thank you.