Payment

[Paygelouisee73]

Hello I have a direct debit due to go out tomorrow but I have payed my bill online today is this a problem? 

[Mark39]

Depending on when you made your manual payment, the direct debit may still go ahead tomorrow, so you may end up paying twice.

[Paygelouisee73]

Thankyou, if the payment does not go through via the direct debit if the funds are not in my account tomorrow does that matter or will it be okay as I have payed it already ? 

[PandJ2020]

My understanding is that the DD will still be attempted and will be retried in 10 days if it fails.

if it fails for the second time I believe your services can be restricted regardless of the manual payment.

This is why you should never make manual payments unless requested by Sky.

[Mark39]

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@PandJ2020 wrote:

My understanding is that the DD will still be attempted and will be retried in 10 days if it fails.

if it fails for the second time I believe your services can be restricted regardless of the manual payment.

This is why you should never make manual payments unless requested by Sky.

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Yep, that's my understanding too.

[Paygelouisee73]

So if that happens and I get in touch with them over the phone they will be able to make my services active again as they will see that I have payed on my account manually? Or should I just cancel the direct debit today would that be any help?

[Mark39]

Sky's systems are automated and I don't think an adviser would be able to intervene.

The manual payment you made will show on your account as a credit against next month's bill, and I doubt an adviser can apply it to the amount that will be outstanding for this month if your direct debit doesn't go through.

Cancelling your direct debit definitely won't help as your services may well then be restricted immediately.

[PandJ2020]

The best way would be for the automated payment (tomorrow or T+10) to clear.  The manual payment you made would then be a credit against the next bill.

If you need the excess payment back then Sky can refund it but it takes 3-5 working days.

[caesarome]

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@Mark39 wrote:

The manual payment you made will show on your account as a credit against next month's bill, and I doubt an adviser can apply it to the amount that will be outstanding for this month if your direct debit doesn't go through.

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This is my take on it.

Basically you should not have made the payment that you did as it will not clear this months payment so when the paymant is taken by a direct debit tommorow once that payment has been cleared your services should be restored. Sky usually send out emails when a payment fails when a direct debit is on the account as that would have informed you that they will try again in 10 days time.