Discussion topic: Re: Credit refund due after cancellation of service
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Message posted on 30 Sep 2025 10:57 PM
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Re: Credit refund due after cancellation of service
Hi,
I also have the same issue with the refund of my credit in my account which state to be credit in the next bill where there isn't any next bill. My sky broadband was disactivated on 22 August.
Can you please help to escalate my case to your team? Thanks.
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Message posted on 30 Sep 2025 11:00 PM
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Re: Credit refund due after cancellation of service
We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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