Discussion topic: Re: Cannot return equipment
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Message posted on 14 Jul 2026 11:52 AM
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Re: Cannot return equipment
I have received a box to return my SkyQ equipment but do not know where to return it to. Can you advise please?
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Message posted on 14 Jul 2026 12:08 PM
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Re: Cannot return equipment
@Colin0712
If there's definitely no return label this link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 14 Jul 2026 12:09 PM
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Re: Cannot return equipment
There should be a return label on the packaging you have been sent, if for whatever reason there is not then you can print your own one here:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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