Blocked

[nikki1990]

If i make a promise to pay my outstanding balance on the 29th of this month could i get my sky reinstated now please 

[oldfella]

---

@nikki1990 wrote:

If i make a promise to pay my outstanding balance on the 29th of this month could i get my sky reinstated now please 

---

Hi @nikki1990 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[TimmyBGood · Accepted solution]

---

@nikki1990 wrote:

If i make a promise to pay my outstanding balance on the 29th of this month could i get my sky reinstated now please 

---

I'd have to advise that Sky typically doesn't accept a promise to pay: suspension of service is automatic and not resumed until the balance is cleared and a recurring payment method put in place.

[caesarome]

To add to what @TimmyBGood has said @nikki1990 , you will not be able to speak to Sky until this bill has been paid because should you call you will be directed to pay the bill first.