REQUEST TO RESTORE LIVESTREAM TV

[Innocent_Joy]

Hello,

My Sky account was recently suspended due to failed payment of my subscription, have now paid  the outstanding,set up direct debit, top up  my account but my Tv live stream is yet to be restored after calling customer care twice, why can't this be automated, crazy weekend for my kids

[Annie+UK · Accepted solution]

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Daniel0210]

@Innocent_Joy 
If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed. 

[Innocent_Joy]

Thank you for your prompt feedback, The Service Agent should have informed me that my service can not be restored, made the outstanding payment yesterday,I was told my request was sent to the back office,I only recently subscribed to Sky Tv, and have always been on sky broadband, This is poor service,I even paid additional one-month subscription.

[caesarome]

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@Innocent_Joy wrote:

have now paid  the outstanding,set up direct debit,

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@Innocent_Joy 

If possible it is always worth doing this on a weekday as there will be delays at the weekend and bank holidays as the banks don't usually process payments like this so you could be waiting until Monday at the earliest before your services are restored.

[Daniel0210]

@Innocent_Joy 

I don't think Sky will consider it a poor service as you've missed a payment that you'd agreed to pay on time. 

[Mark39]

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@Daniel0210 wrote:

@Innocent_Joy 

I don't think Sky will consider it a poor service as you've missed a payment that you'd agreed to pay on time. 

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Nor do I. You're in breach of contract.