Quote for sky

[Jillgar27]

I spoke to you on Thursday saying my bill is too high because the broadband was not very good the sky q box is playing up so I would like to cancel my contract although I've been a loyal customer for 26 years

you then came back saying you could drop the monthly charge and channels will stay the same and you will send an engineer out to have a look at the sky q 

I agreed to the package 

I've since found that I haven't got Netflix app anymore and it's asking me to pay for it 

I'm very confused and frustrated that I thought you were still giving me the same channels as before 

I look forward to your reply

[SKY1992bf]

@Jillgar27  You didn't speak to anyone on here Thursday as we're fellow customers and wouldn't be able to offer what you were supposedly offered 

you would would need to contact Sky directly again about this 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[caesarome]

@Jillgar27 

You are not talking to Sky on here as this is where customers help each other so if you can answer this Question we might be able to help:

What TV package are you now on ?

[TimmyBGood]

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@Jillgar27 wrote:

drop the monthly charge and channels will stay the same 

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Netflix is not a channel, so an advisor might well have reduced your monthly subscription cost by moving you from 'Ultimate TV' (which includes Netflix Standard with Adverts) to 'Signature' (which doesn't)