Query Request to Return Equipment

[meadows49]

Hello, I have been receiving messages from you saying that I need to return equipment to you or I will be charged in January. I have called your team twice and been told not to worry I don't need to do anything...

And yet when I log into my account on line there two pop-up messages saying:

"Don't forget to return your equipment - To avoid a £67 charge, Please return your Sky Max Hub by 04/01/2026"

and

"Don't forget to return your equipment - To avoid a £58 charge, Please return your Sky Max Pod by 04/01/2026." Please advise and confirm.

Regards,

Roger

[MightyQuinn]

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@meadows49 wrote:

Hello, I have been receiving messages from you

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Hi @meadows49   Sorry, not from us, we are just other customers. Please see Welcome below for information about this community.

[Daniel0210]

@meadows49 

Sounds like you'll need to contact Sky again to resolve this once and for all. 

[Victoria117]

You have requested me to return equipment that I do not have and I do not want to be charged for something I don't have. Please advise

[caesarome]

@Victoria117 

What is the equipment you have been asked to return and why do you not have it ?

[Victoria117]

Unsure how to answer your reply as my Internet went down. You sent a man out he said I only had a six gig and that the wire is outside of the house were the issue. I proceeded to phone and upgrade my Internet as I work from home, I went on holiday and have come back to messages saying I need to return equipment equipment. I don't have all I have is my old router again please advise would very much like to speak to somebody

[Daniel0210]

@Victoria117 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You will need to call Sky to speak to an agent. Just dial 150 from your Sky Talk landline. 

[caesarome]

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@Victoria117 wrote:

I proceeded to phone and upgrade my Internet as I work from home, I went on holiday and have come back to messages saying I need to return equipment equipment.

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@Victoria117 

Did Sky sent you a new broadband hub or are you still using the one you have got ?