Proof of Delivery Old Units

[shecktar]

 Went over to Sky Stream from Sky Q. Sent old units back, prood of delivery enclosed. I have received an email stating that they have not got the items back. Please can somone help. Thanking you iin advance

[Jones_The_Cat]

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@shecktar wrote:

 Went over to Sky Stream from Sky Q. Sent old units back, prood of delivery enclosed. I have received an email stating that they have not got the items back. Please can somone help. Thanking you iin advance

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Sadly this happens to many, if not most people returning hardware to Sky. Unipart, the company who deal with all the hardware, are notoriously slow at checking and properly logging returns. This therefore triggers automatic messages sent to the customers stating that equipment hasn't been returned. 

It's been like this for many years and neither Sky nor Unipart seem to be able to improve the situation. 

All you can do is call Sky or wait for your post to be escalated to a Sky employee who will be able to assist you further. 

[caesarome]

@shecktar 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @shecktar.

[shecktar]

Thank you sir, how do i reply please. You stated havr sent an invite cannot see this anywhere 75 you know: Please help, thanking you in advance Don Crane

[Daniel0210]

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@shecktar wrote:

Thank you sir, how do i reply please. You stated havr sent an invite cannot see this anywhere 75 you know: Please help, thanking you in advance Don Crane

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@shecktar 
There should be a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.