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Discussion topic: Products no longer needed!

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This message was authored by: Steve+in+Wirral

Message posted on ‎29 May 2025 03:51 PM

Products no longer needed!

I have several "products" which i no longer need (Sky Kids ect). How do i cancel them without ringing and being hassled to buy other stuff.

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This message was authored by: Daniel0210

Message posted on ‎29 May 2025 03:52 PM

Re: Products no longer needed!

Posted by a Superuser, not a Sky employee. Find out more

@Steve+in+Wirral 
To remove part of your TV package you need to give Sky 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount. You may be able to remove it from your MySky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or maybe try the messaging service
https://www.sky.com/help/articles/cancel-sky-tv


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: caesarome

Message posted on ‎29 May 2025 04:01 PM

Re: Products no longer needed!

Posted by a Superuser, not a Sky employee. Find out more

The chances you will need to call @Steve+in+Wirral if yiu can't do this online so when you do say nothing when asked anything by the bot.

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