Continued billing for a cancelled subscription

[Oliver47]

I am still being billed for Paramount subscription despite it being cancelled and previously reported.

[caesarome]

How and when did you cancel it ?

[Oliver47]

Many thanks for getting back to me. Not sure but showing as cancelled on Apple a/c!

[caesarome]

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@Oliver47 wrote:

Not sure but showing as cancelled on Apple a/c!

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And you are being billed by Sky ?

[Oliver47]

Yes, still being billed by sky.

[caesarome · Accepted solution]

@Oliver47 

Have you tried this:

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

[Oliver47]

Many thanks for your help, it's now sorted