Problem with getting social tarrif

[S1H2J3kamba]

I am eligible for social tarrif, when I asked Sky to switch me from current rolling contract to social tarrif they said there is a glitch on my account so they can't do it for a week and I will need to call them back next Wednesday! If I hadn't made the call myself I would have thought that it was a scam as they wanted to verify my bank account through my providing details of my last transaction on the account I pay the bill through, which potentially could be a different account to the one I receive UC in. At no point did they ask for my NI number, can I find a new provider for my broadband on the social tariff? I, will have to keep sky to package at the moment as it has 10 months left on contract..

[Mark39 · Accepted solution]

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@S1H2J3kamba wrote:

...can I find a new provider for my broadband on the social tariff? I, will have to keep sky to package at the moment as it has 10 months left on contract..

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Yes, broadband and TV contracts are separate.

[MightyQuinn]

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@S1H2J3kamba wrote:

current rolling contract ... 10 months left on contract..

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Hi @S1H2J3kamba   They cannot both be true.

[S1H2J3kamba]

Sorry spelling error, my tv package is on a contract with 10 months remaining, my broadband package is on a rolling contract