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Discussion topic: Price hike April 2024

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This message was authored by DorsetJon This message was authored by: DorsetJon

Re: Price hike April 2024

@Nealex VERY well said!

This message was authored by Josey+Whales This message was authored by: Josey+Whales

Re: Price hike April 2024

I am being billed £43 for superfast broand,   supposedly im a VIP customer (MUG) for over 11+ years.

 

The same broadband package as advertised ON SKY website as £28 pm.  

 

When you call them on this its an assault of nonsense reasons trying to justify them charging you more for the same product they offer cheaper on their own website. 

 

they have a few days to resolve this instead of fobbing me off with promises of call backs.  ive had 2 different techs offer me cheaper  price reductions, yet none have been actioned. 

 

I suggest to everybody else they check their exact billing, and what their advertised pricing actually is.  I also am not including/forgetting about landline costs,   im specifically talking about my broadband pricing bill and package.  its £28 for an 18 month contract, im getting billed £43 pm,

 

my entire bill comes in at £59 including landline charges and sky talk anytime. as extra.

 

the more loyal you are the less benefits you get, if I called them and pretended to be a new customer, ive been told id get billed at the £28 rate, its a grift. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@Josey+Whales yup, new customers get better rates.  All firms do it.  You can beat it by switching.

I am just another Sky customer and my views are my own
This message was authored by Colin0000 This message was authored by: Colin0000

Re: Price hike April 2024


@PandJ2020 wrote:

@Josey+Whales yup, new customers get better rates.  All firms do it.  You can beat it by switching.


Correct, I signed up for Virgin on Thursday afternoon and the outside team came and put in the termination box yesterday afternoon. It'll be live in a couple of weeks and I'll be better off by £198 over the 18 month contract with double the speed and weekend calls thrown in for good measure. I've picked up one of their streaming boxes for the £35 activation fee with no monthly subscription. If I like it then eventually the Q box will be gone too.

 

One of the Sky webchat agents told me I'm getting a premium service so should expect to pay a premium price which was probably the final straw for me.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mpbs via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Nealex This message was authored by: Nealex

Re: Price hike April 2024

Its true Sky just are complacent that we will stay.  There customer service are there to frustrate not help. Then call back and give you what you want but it means nothing if they can just increase the price in April. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@Nealex wrote:

Its true...


All providers do it.  The complacent pay more with any provider...

I am just another Sky customer and my views are my own
This message was authored by briggsy1964 This message was authored by: briggsy1964

Re: Price hike April 2024

What a ridiculous answer.  The cost to each individual is what they actually pay for Sky services.  Between March and June 2024, the cost of my Sky package has increased by 26%.  I am a customer of 25 years+ and the best they could offer me was a £5 per month discount to my new tarrif which is still an increase of 19%.  Has Sky bought a Premiership football team when I wasn 't looking?!  It's an outrageous and unjustifiable level of increase.

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Price hike April 2024


@briggsy1964 wrote:

What a ridiculous answer.  The cost to each individual is what they actually pay for Sky services.  Between March and June 2024, the cost of my Sky package has increased by 26%.  I am a customer of 25 years+ and the best they could offer me was a £5 per month discount to my new tarrif which is still an increase of 19%.  Has Sky bought a Premiership football team when I wasn 't looking?!  It's an outrageous and unjustifiable level of increase.


You've not quoted anyone but presuming you mean Pand then it's not is it? You may be paying 26% more but that's not due to a price increase (mostly), that will be the end of your previously agreed discounts or new customer offer. Would you rather have been paying full price from the off?

 

As ever, if you don't like it then leave? You don't them any loyalty and I'm afraid that works both ways.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mpbs via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Totalwar2 This message was authored by: Totalwar2

Re: Price hike April 2024

On 12 October 2018, Comcastannounced it will compulsorily acquire the rest of Sky after its bid gained acceptance from 95.3% of the broadcaster's shareholders with the company being delisted by early 2019. Sky was delisted on 7 November 2018 after Comcast acquired all remaining shares.

 

That why we been taken for every penny we got.They dont care about us all they want is there money back what they paid for Sky there cash cow.

Sky Steam Sky Boardband and Sky Moblie SKY BRING BACK NEVER MISS.
This message was authored by Totalwar2 This message was authored by: Totalwar2

Re: Price hike April 2024

Wow did like the true so deleted my post lol.free speech gone from this site.


Comcast is why we pay so much.

Sky Steam Sky Boardband and Sky Moblie SKY BRING BACK NEVER MISS.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@Totalwar2 

It appears your post was probably gobbled up by the automatic filters so depending on the content it might return later once it's been checked by staff. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Nealex This message was authored by: Nealex

Re: Price hike April 2024

AND.....26% more is still 26% more....for reduced content and customer service....

This message was authored by Nealex This message was authored by: Nealex

Re: Price hike April 2024

Mine was gobbled up as well.....the first one...sky obvs want to moderate any damaging content

This message was authored by Emily+lady This message was authored by: Emily+lady

Re: Price hike April 2024

Up until 1st May my sky TV bill was £87pm 1st of May It increased to £108 pm, but this morning it's £151.33 surely this can't be right not made any changes to my subscription and this is much more than the 6.7% they warned about

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@Emily+lady 

It seems like you have a discount ending so the new price quoted will be the undiscounted full price. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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