Price hike April 2024

[Mark39]

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@MikeAngry wrote:

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.

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When? If after 2 weeks you haven't had a reply, contact them again to chase it up.

[MikeAngry]

They did reply...

Staying price increase from April 23.

1 month after I signed up. That was it!

No mention of anything else...

I am in the process of escalating with the alternative disputes team.

No point me wasting anymore time with them, I have asked for a deadlock letter.

[PandJ2020]

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@MikeAngry wrote:

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.

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A rise of that magnitude would only be because of expiring discounts.  Is this what your bills show?

(Without knowing the exact deal it's hard to comment here - from my recollection there were some deals with short-term discount periods as mentioned above)

With broadband you can leave penalty free when they increase in April once notified.  (Of course, that doesn't resolve the current issue)

[Mark39]

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@PandJ2020 wrote:

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@MikeAngry wrote:

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.

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(Without knowing the exact deal it's hard to comment here - from my recollection there were some deals with short-term discount periods as mentioned above)

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And if that was the case, @MikeAngry , Sky would not have a reason to mention it in reply to your complaint.

[Cazra236]

Hi. When I retook out sky last year I was told the price would stay the same for 18 month, but I've just had email to say it's going up £2.00 in April. Can they do this when I was told price would change

[MikeAngry]

I have included dates. It is NOT a short term deal with the price increasing mid contract.

No sky deal would include a price rise in month one followed by a 58% increase month 6 and another price rise in month 12. Your making ridiculous excuses for an appalling service.

[Daniel0210]

@Cazra236 

Yes. It's written into the T's and C's. Sky can increase prices once a year every year which for customers in the UK is in April. 

[Cazra236]

Thank you, I can't understand why they would like and say the price would stay the same, that's bad of them, but thank you for letting me know

[Mark39]

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@MikeAngry wrote:

No sky deal would include a price rise in month one followed by a 58% increase month 6 and another price rise in month 12. Your making ridiculous excuses for an appalling service.

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That's incorrect. Sky frequently offer deals which are cheaper for the first six months. All Sky services are subject to a price increase from 1 April each year. 

[Daniel0210]

@Cazra236 

It's your discounts that stay the same not the standard undiscounted cost. So if you pay £20 for example which has £5 off with discounts and the cost increases £1 to £26 you will still see a £5 discount so you'll pay £21. Hope that makes sense.

[MikeAngry]

As stated 18 contract no price increases. I guess you work for Sky! 

[Daniel0210]

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@MikeAngry wrote:

I guess you work for Sky! 

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@MikeAngry 

Sky staff are clearly identified with a blue circle around their avatar and a description stating they are an employee. 

[MikeAngry]

And all us nerds should automaticlly know this! (removed)

Moderator note: Removed inappropriate language

[MikeAngry]

Sky Broadband Superfast: £25.00 per month for 18 months, £35.50 per month thereafter

[PandJ2020]

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@MikeAngry wrote:

Sky Broadband Superfast: £25.00 per month for 18 months, £35.50 per month thereafter

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There will be a 'prices may change' clause.  (Sky did precious few fixed price contracts)

Did you check your discounts?

It sounds like something has gone wrong - obviously you'll need to keep pestering Sky.