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Discussion topic: Price hike April 2024

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This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@MikeAngry wrote:

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.


When? If after 2 weeks you haven't had a reply, contact them again to chase it up.

This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

They did reply...

 

Staying price increase from April 23.

1 month after I signed up. That was it!

 

No mention of anything else...

 

I am in the process of escalating with the alternative disputes team.

 

No point me wasting anymore time with them, I have asked for a deadlock letter.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@MikeAngry wrote:

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.

 


A rise of that magnitude would only be because of expiring discounts.  Is this what your bills show?

 

(Without knowing the exact deal it's hard to comment here - from my recollection there were some deals with short-term discount periods as mentioned above)

 

With broadband you can leave penalty free when they increase in April once notified.  (Of course, that doesn't resolve the current issue)

I am just another Sky customer and my views are my own
This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@PandJ2020 wrote:

@MikeAngry wrote:

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.

 


 

 

(Without knowing the exact deal it's hard to comment here - from my recollection there were some deals with short-term discount periods as mentioned above)


And if that was the case, @MikeAngry , Sky would not have a reason to mention it in reply to your complaint.

This message was authored by Cazra236 This message was authored by: Cazra236

Increase of charges

Hi. When I retook out sky last year I was told the price would stay the same for 18 month, but I've just had email to say it's going up £2.00 in April. Can they do this when I was told price would change
This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

I have included dates. It is NOT a short term deal with the price increasing mid contract.

 

No sky deal would include a price rise in month one followed by a 58% increase month 6 and another price rise in month 12. Your making ridiculous excuses for an appalling service.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Increase of charges

Posted by a Superuser, not a Sky employee. Find out more

@Cazra236 

Yes. It's written into the T's and C's. Sky can increase prices once a year every year which for customers in the UK is in April. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Cazra236 This message was authored by: Cazra236

Re: Increase of charges

Thank you, I can't understand why they would like and say the price would stay the same, that's bad of them, but thank you for letting me know

This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@MikeAngry wrote:

No sky deal would include a price rise in month one followed by a 58% increase month 6 and another price rise in month 12. Your making ridiculous excuses for an appalling service.


That's incorrect. Sky frequently offer deals which are cheaper for the first six months. All Sky services are subject to a price increase from 1 April each year. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Increase of charges

Posted by a Superuser, not a Sky employee. Find out more

@Cazra236 

It's your discounts that stay the same not the standard undiscounted cost. So if you pay £20 for example which has £5 off with discounts and the cost increases £1 to £26 you will still see a £5 discount so you'll pay £21. Hope that makes sense.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

As stated 18 contract no price increases. I guess you work for Sky! 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@MikeAngry wrote:

I guess you work for Sky! 


@MikeAngry 

Sky staff are clearly identified with a blue circle around their avatar and a description stating they are an employee. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

And all us nerds should automaticlly know this! (removed)

 


Moderator note: Removed inappropriate language

This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

Sky Broadband Superfast: £25.00 per month for 18 months, £35.50 per month thereafter

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@MikeAngry wrote:

Sky Broadband Superfast: £25.00 per month for 18 months, £35.50 per month thereafter


There will be a 'prices may change' clause.  (Sky did precious few fixed price contracts)

 

Did you check your discounts?

 

It sounds like something has gone wrong - obviously you'll need to keep pestering Sky.

I am just another Sky customer and my views are my own
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