@Janes76 wrote:
I'm very unhappy about the service that I'm receiving from Sky that by next week, I will be leaving and looking else where for my tv service.
im been will Sky for nearly 30 years, but no one is helping me with my faulty boxes. I did write to them and I'm still being ignored 😡
the address I wrote to was: Customer Complaints, Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD.
To cut a long story short:
- I have two Sky plus he boxes.
- No home internet (just mobile internet with giffgaff)
- An engeineer came out to install Sky Q in April.
- Couldn't install it as I had no internet.
- was told that I don't need insurance to install Sky Q.
- NO BODY HAS CONTACTED ME SINCE APRIL!
- Wrote a letter of complaint.
- Nobody has acknowledged my letter.
- Next week. Will be looking else where for my TV package.
Can anyone confirm that postal letters are still being received my Sky and how do they respond??
Thank you kindly
Paul.
From what have put your Sky+HD boxes are faulty, you had Sky engineer come in April but could not Install. Therefore since then you have not had a workable box to receive Sky so in Therefore for the last four month since engineers visit by what you have in you post have in affect had no Sky TV service yet though you have continued to complain by letter which by you own admission by the look of it had no effect, but you have kept up your subscription and payments to Sky for a service you no longer have.
Why only now are you just considering cancelling as if that was me with the lack of service I would cancel my service a long time ago, infact soon after the engineer told me he could not install a service.
I should add I think you should contact Sky by phone if you make it quite clear politely that you have no interest in any thing they might want to sell and just ask for immediate cancellation of your service, though 30 days notice period is normally required, I would think if you explain your circumstances that with respect to the outdated equipment and you were told by engineer in April in your circumstances a alternative service can be installed and you there for had no service since his visit, it possible they waver the notice period.
I should say with respect to get an alternative tv provider, with most providers these days there service is a streaming service and a internet service would be required to have there service.
The only other alternative is purchase a Freesat box, would you could connect to your existing Sky dish, and providing the LNB on the dish is still functioning you will then have access to various free tv channels without having to ing to pay any subscription.
