Paying for a new contract

[JS105]

The payment to move to sky has been stuck on verification for 1 hour but I have received the disconnection notice from my old supplier.  Has the payment gone through or do I start it again.

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141