In early June I called Sky as my contract with tv and broadband ends this week, however I was unable to negotiate a satisfactory deal despite being a customer for 15 years soon so my wife and I decided to look for an alternative provider. We managed to arrange a better deal elsewhere within a couple of hours(it took just 10 minutes on the phone), however a day or two later I received a call from a sky agent at approx 17.15 on 9/9/23 and after approx 30 minutes on the phone I was offered a better deal at the time I told the agent I needed to consult my wife as I was not at home at that point so the agent said he'd call me back. After commuting my wife we agreed to stay with Sky so we noticed the other provider that we wouldn't be switching. However I did not get a call back so I called Sky w/c 12/6 and spoke to an called Jenny she apologised and viewed my account, after amother 30 minutes she offeried me the same deal, however she said she would have to call me back in 48 hours as the broadband hadn't gone back to sky which I didn't understand. I had actome booked for the call but it never came so I called sky again and spent approx 30 minutes talking to another agent named Wayne who said very much the same after consulting his manager he said there was a "glitch at our end" and he definitely call me back the following day between 1.30 and 2.30 pm however he did not call me back. Then I contacted sky through Facebook messenger as I was working and after several hours of messages was told they'd finished for the day with no resolution. I then called Sky last week and within 5 minutes was told I could leave if I wanted to there was no apology or offer of the previous promises so I am now out of contract on 5/7/23 if find it absolutely disgraceful, My wife works from home and needs things sorted asap it's all been incredibly stressful and time consuming has anyone else had this issue?
