Poor customer service - lack of initiative

[Daniel0210]

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@LISSYG wrote:

I want to talk to a uk based representative 

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@LISSYG 

Calls go to the next available agent wherever they are based.

[LISSYG]

I have wasted 4 hours on the phone. Its is not just about broadband.  The customer service is unacceptable and im leaving after 18 years

[Daniel0210]

@LISSYG 

Okay. 

[LISSYG]

Hiw do I make a complaint please 

[Daniel0210]

@LISSYG 

Not sure what you want to complain about as you haven't really said.

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky will then have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further. 

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/ 

[Mark39]

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@LISSYG wrote:

Its not just that. It's the shocking customer service. I want to talk to a uk based representative 

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Oh, I thought that was what you were complaining about. Like most companies Sky have customer service centres offshore. They do still have a presence in the UK, but you can't choose which service centre you're connected to.

[LISSYG]

**bleep** can I most likely get a uk representative.  Is there a particular . My blood is boiling.

[Mark39]

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@LISSYG wrote:

**bleep** can I most likely get a uk representative.  Is there a particular . My blood is boiling.

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If you're asking whether a particular number guarantees a UK customer service centre, the answer is no.