Discussion topic: Phoned sky to cancel my broadband yesterday as l am allowed to do because of the price increase

This message was authored by: MILLIE11 · ‎26 Mar 2024

I phoned sky yesterday 25th march to cancel my sky broadband early which l am allowed to do because of the price increase. After being asked my details and the reason why etc about 10 minute's went past l was then told he couldn't process my cancellation and that he would have to contact another department as he was having a server issue . I still haven't heard anything although he said he hadn't had this happen with anyone else that day. What should l do now as l find it odd he wasn't able to cancel my broadband . I find the sky broadband slow 50 to 60mbs and where l live can't be made faster.

This message was authored by: Daniel0210 · ‎26 Mar 2024

@MILLIE11

You may have to be proactive and call again (on the number that's on the letter or email,you received).

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Phoned sky to cancel my broadband yesterday as l am allowed to do because of the price increase

Phoned sky to cancel my broadband yesterday as l am allowed to do because of the price increase

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Re: Phoned sky to cancel my broadband yesterday as l am allowed to do because of the price increase

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