Phone bill

[Jack183]

Good evening, I have had my phone bill taken out of my account twice. I had originally paid it when I got paid (so early) and then the direct debit has been taken also so a total of £114 has been taken instead of £57

[Daniel0210]

@Jack183 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned direct debit payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[caesarome]

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@Jack183 wrote:

so a total of £114 has been taken instead of £57

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You should see a credit of £57 so you can't either have this refunded or leave it so it is used to pay your next bill. Going forward you do not need to make manual payments.