0

Discussion topic: Payments

Reply
This message was authored by Bev+kin This message was authored by: Bev+kin

Payments

Hi if not enough funds in account for direct debit will sky try for direct debit again if so how long before they do.

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Payments

Posted by a Superuser, not a Sky employee. Find out more

@Bev+kin they will retry and It's 10 calendar days from your original payment due date


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Payments

Posted by a Superuser, not a Sky employee. Find out more

@Bev+kin 
If that second attempt also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Payments

Posted by a Superuser, not a Sky employee. Find out more

@Bev+kin wrote:

Hi if not enough funds in account for direct debit will sky try for direct debit again if so how long before they do.


It is 10 days before they will try again so if you do have the funds available then do not make the payment yourself as this will not stop Sky from trying to take it,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion