Discussion topic: Payments

This message was authored by: Bev+kin · ‎27 Dec 2022

Hi if not enough funds in account for direct debit will sky try for direct debit again if so how long before they do.

This message was authored by: SKY1992bf · ‎27 Dec 2022

@Bev+kin they will retry and It's 10 calendar days from your original payment due date

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This message was authored by: Daniel0210 · ‎27 Dec 2022

@Bev+kin
If that second attempt also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎27 Dec 2022

@Bev+kin wrote:

Hi if not enough funds in account for direct debit will sky try for direct debit again if so how long before they do.

It is 10 days before they will try again so if you do have the funds available then do not make the payment yourself as this will not stop Sky from trying to take it,

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Discussion topic: Payments

Payments

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