Payments

[Wallace1991]

Spoiler

Spoiler

I am struggling this month to pay my bill and its 2 days over due what can I do 

[Melancholic]

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@Wallace1991 wrote:

Spoiler

Spoiler

I am struggling this month to pay my bill and its 2 days over due what can I do 

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My suggestion is to get on the phone ASAP to Sky and speak to somebody before you lose the ability to. If you are disconnected, Sky will not speak to you over the phone until you pay off what you owe.

[SKY1992bf]

@Wallace1991 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid