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Discussion topic: Payment

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This message was authored by: Inderjot

Payment

i have been charged £57 but i had cancelled my sky sports subscription last month so i'm not sure why is money been taken from my card because i cancelled my subscription last month and it said offer will end soon. Could you please help me clarify this issue and refund me the money? Thanks

 

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This message was authored by: Daniel0210

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@Inderjot 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

 

It's therefore quite normal that another bill payment will be required after cancelling a subscription or part of a subscription. Of course any overpayment will be reimbursed to you as a credit against a future bill.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: PandJ2020

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

Check your future bills - it should show the credit.

I am just another Sky customer and my views are my own even if you don't like the answers
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