Payment

[angie777]

there wasn't enough money in my bank to pay sky broadband. and mobile  

[angie777]

I can pay June and July bill in July do you think you can agree to that 

[angie777]

Payment 

[daveNOS]

@angie777 No one here can agree to anything as we are just fellow customers. If your bill isn't paid on time then it highly likely you will have your services restricted until the outstanding balance is cleared, its an automated process.

[Mark39]

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@angie777 wrote:

I can pay June and July bill in July do you think you can agree to that 

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Nobody here can. We're customers, same as you. You would have to speak to Sky.

[Daniel0210]

@angie777 
If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[SKY1992bf]

@angie777  We can't agree to anything as fellow customers but what we can say is that sky won't accept your proposal 

if you fail to pay on time your services will be restricted until you make payment and setup a new continuous payment method 

if you're more than two weeks late in paying sky will ask for next months payment in advance as well 

[peter-marlow+1966]

angie777 

No one here can do that for you  we are all fellow customers on here like yourself, you  will have to  ring sky  and ask  if they  will let you  do that, ring  them on 150 from your mobile 

[Anonymous]

@angie777 Despite what others have said in this thread it is worth ringing Sky asap to explain the issue. A couple of times over the years I've been with them I've faced a similar issue, rung them and set up an agreement with them. 

What happened in my case was that I had to pay the broadband bill in full because they couldn't do anything to prevent a suspension of service but for my TV they gave me a minimum amount to pay to prevent services being suspended. I was able to pay that and then clear the arrears on my next bill.

In my case, it helped that I was a long term customer and had a reliable payment record with them. As a one-off (well, twice in 29 years) they may be able to offer the same. 

For mobile they said to leave the direct debit set up, they would try again in ten days and then again after that, by which time I would be able to pay the full amount anyway. I had no suspension to my service.