@Louisefieldhous
Have you made a manual payment when it wasn't needed ?
If you have then as you have a direct debit or card payment set up you should never need to make a manual payment as you have done. What should happen is a credit should appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account.
You can also have this credit refunded if you want as we can alert Skys' messaging team to your post so let us know if you would like this done.
So do you see a credit on your account and if so would you like Sky's messaging team to contact you via here about a refund ?
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