Payment

[CatherineQuirke]

My bil is a direct debit on the 11th of each month but I paid my bill this month on the 2nd thinking that it wouldn't come out on the 11th aswel but it will and I will be in credit but I didn't want it to come out of my bank account twice in one month as I can't afford it. Is there any way of being refunded one of the payments so I'm not in credit?

[Daniel0210 · Accepted solution]

@CatherineQuirke 
Manual payments are unnecessary. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting (probably on the 13th as the 11th is a Saturday), a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[CatherineQuirke]

Yes it says that the €55 credit will be applied to my next bill. If it's possible to get a refund for the payment I made on the 2nd then my direct debit will come out on the the 13th as normal.

[caesarome]

@CatherineQuirke 

Does the payment you paid on the 2nd show that this bill has been paid or has it gone onto your account as a credit, if it is the later we can arrange some help for you via here to be it refunded which should take no longer than 5 working days.

[CatherineQuirke]

It says that my bill has been paid on the 2nd and my direct debit will come out on the 11th so it now says -€110 and the other €55 will be applied to my next month's bill. 

[caesarome]

@CatherineQuirke 

As it says your total is -€110 then that is a credit so you might find that it is still taken on the 11th, so would you like Sky's messaging team to contact you regards a refund of this credit ?

[CatherineQuirke]

Yes please I would appreciate that. I know in future not to make any manual payments and to wait until the direct debit comes out.

[caesarome]

@CatherineQuirke 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[CatherineQuirke]

If anyone could help me further with getting a refund of my credit on my account I would greatly appreciate it.

[GD1]

@CatherineQuirke  As per the eply from @caesarome  your post has been escalated to the community messaging team, please see the link posted with their post.

[CatherineQuirke]

A blue/red chat bubble hasn't appeared yet so I'm to await someone to send me one of those to discuss further. Correct?

[GD1]

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@CatherineQuirke wrote:

A blue/red chat bubble hasn't appeared yet so I'm to await someone to send me one of those to discuss further. Correct?

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Yes

[CatherineQuirke]

Thank you for your assistance.

[lainys]

Good Morning, 

Thanks for escalating this @caesarome  We’ve sent @CatherineQuirke an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.