Payment

[Liney1964]

I paid my bill yesterday and tonight they have took the same amount out of my bank so I've paid twice. Now it's saying I'm in credit but I want my money back what can I do 

[mikealanr]

Hi @Liney1964 

Ring sky we are fellow customers here. If you pay by DD and it fails they will automatically retry 10 days after.

See: https://www.sky.com/help/articles/missed-payments-sky-glass

MikeAlanR

[Daniel0210]

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@Liney1964 wrote:

I paid my bill yesterday and tonight they have took the same amount out of my bank 

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@Liney1964 

It sounds like you made an unnecessary manual payment.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.