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Discussion topic: Payment

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Avatar for David7991
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This message was authored by: David7991

Message posted on ‎15 Feb 2025 10:38 AM

Payment

It says I'm due payment back but haven't received it?
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎15 Feb 2025 10:39 AM

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@David7991  Payment for what exactly?


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This message was authored by: David7991

Message posted on ‎15 Feb 2025 11:47 AM

Re: Payment

I've paid my sky bill but I paid it manually and they have taken out of bank. It says its been sent back but that was 5 days ago and still not received in bank yet 

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Message posted on ‎15 Feb 2025 11:57 AM

Re: Payment

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@David7991 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will normally appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s currently showing as a credit.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: David7991

Message posted on ‎15 Feb 2025 12:03 PM

Re: Payment

Refund please. Thank you

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This message was authored by: Daniel0210

Message posted on ‎15 Feb 2025 12:04 PM

Re: Payment

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@David7991 

As asked above is it showing as a credit on your Sky account? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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