Payment

[NiamhJG]

Hello, I pay broadband & Stream through bank direct debit. None of my details have changed & their is enough money in my account to cover my Sky payments. I recieved an email & text to say that my Sky service will be suspended as Sky was unable to take payment. They advised me to change my payment method. Although the email is addressed to me, the account number is incorrect. I checked my Sky app & my payments are up to date. I'm not sure what to do next. Any advice? 

[MarkGoldsmith]

I'd suggest giving Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[Daniel0210]

@NiamhJG 

I agree with @MarkGoldsmith if for nothing else than confirming whether the email is genuine or an attempt at a scam.,