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Discussion topic: Moving Home & need to call to resolve

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This message was authored by Bella17 This message was authored by: Bella17

Moving Home & need to call to resolve

I am moving into a new build and i presume sky don't recognise the address yet or know if they can supply there. Everytime I follow the steps it takes me to the "Call Us" screen which just stays blank. 

 

How am i meant to call to change my address when it is impossible to find a number and I can't do so online? 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Moving Home & need to call to resolve

Posted by a Superuser, not a Sky employee. Find out more

The number to call is on the help page: https://www.sky.com/help/home

 

Click on 'Need more help?'

I am just another Sky customer and my views are my own
This message was authored by GD1 This message was authored by: GD1

Re: Moving Home & need to call to resolve

Posted by a Superuser, not a Sky employee. Find out more

@Bella17   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moving Home & need to call to resolve

Posted by a Superuser, not a Sky employee. Find out more

@Bella17 wrote:

 

How am i meant to call to change my address


You may have difficulty anyway if the new address hasn't propagated from the Royal Mail PAF database.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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