Payment taken 2 times

[Karlos96]

Hello today I made a manuall payment because I saw that my bill is overdue and after I saw that automatic payment was taken as well, so there has been 2 payments taken now, can I get a refund please?

[caesarome · Accepted solution]

@Karlos96 

For the payment you made do you see a credit as it is this that can be refunded and we can get you some help via here if you would like.

Even though it might say your bill is overdue if it is paid by a direct debit and this fails for whatever reason Sky will try again 10 days later. Also if your billing date falls on the weekend it will be taken on the Monday or Tuesday (if the Monday is a Bank Holiday) at the earliest.

[Karlos96]

Yes I can see  that the credit will go towards the next month but i would like if you can help me to get it refunded please 😊

[caesarome]

@Karlos96 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Karlos96 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.