Payment on someone else account

[Alison15129]

I need to make a payment on behalf of my mother on her account but the online system only takes me into my account.  There is no option to enter the details of my mother's account and there is no option to speak to someone about this issue. 

[caesarome]

@Alison15129 

Can we ask why you need to make this payment so are your services restricted due to a bill not being paid ?

[Daniel0210]

@Alison15129 

As per the T's and C's she agreed to she should have a direct debit or continuous card payment method set up making manual payments unnecessary (unless a missed payment has rendered her services restricted). 

[Alison15129]

She had continous card but the card has been changed and the new card hasn't been registered.  Due to her age she had forgotten to do that.  I am trying to make the missing payment on her behalf so her careline stays connected but cannot get through to anyone in Sky to make the payment and set up a direct debit on her behalf.  I am also trying to register the PoA too. 

[Alison15129]

she needs her broadband as she has a careline attached to it so I need to sort out the one missing payment as her credit card has changed.  Trying to speak to someone at Sky is impossible as I need to make the payment and also register the PoA. 

[caesarome]

@Alison15129 

Does the new card have a new number on it or is it just the expiry date that has changed ?

[Alison15129]

It is a new card so new number etc.  I wish to pay the missing payment on my card and sort out a direct debit to avoid this in the future.  My Account on Sky takes me into my own account and I cannot access mum's as there isn't an option to add her account details and access her account. I also want to register the Powers of Attorney and again there is no option to speak to anyone regarding my mum's account. 

[caesarome]

@Alison15129 

If you haven't already you need to setup an online account for your mum using her account number to do this so when doing this make sure you are logged out of yours. Once you have done this you should be able to change the payment details to that of her new card:

https://www.sky.com/help/articles/sky-id-start-new-t1

[Mark39]

@Alison15129 you would need the same online account to be able to make a manual payment.

Given your mum's dependence in Careline, I'd suggest you speak to the Accessibility team, and explain the circumstances.  They might be able to help you: https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

With regard to registering the PoA, see: https://www.sky.com/help/articles/third-party-assistance