Payment issues

[Alannaxo]

Hi, my payment bounced last week, so 2 days later I paid it online through my sky account, today the payment has come out of my account again. Will I get this payment back as I've already paid it this month? Thanks 

[Daniel0210]

@Alannaxo 
So when your DD fails Sky try again 10 days later. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.