@Matt4566 wrote:
Is there an issue with Sky taking payments currently? I pay my bill each month via continuous credit card authority and it is payed on the 1st month. I checked the app this morning and the payment hadn't been taken and there is a 'overdue' flag on my account. After contacting CS to query this as I never miss (never have) a payment, the advisor told me there was potentially a fraud block on my card. I've since spoken to my card company (Barclaycard) and they have confirmed no fraud blocks and the merchant (Sky) hasn't requested payment at this stage. So I'm wondering are Sky facing any issues and deflecting on the credit card company. What I want to avoid is a negative impact to my credit file. The advisor suggested I make a manual payment. My only concern here is if I do that then the payment request is presented and I end up paying twice. Matt
Sky will request at the payment at any point on the payment day. I've got a continuous card payment setup and the payments are typically taken in the evening for me.
I wouldn't recommend making a manual payment as that won't stop the automatic payment also being taken today.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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