Payment holiday

[Liz105]

Hello I was wondering if I could have a payment holiday for my sky glass so I can catch up on my arrears please

[Daniel0210]

@Liz105 

See this link on the payment holiday scheme. To be honest I'm not sure if it can be applied if you're already in arrears

https://www.sky.com/help/articles/sky-payment-holiday

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If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not normally reinstate your services. On rare occasions they will allow you to carry over up to £25 to the next month but that is based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its also worth mentioning that you can’t cancel whilst restricted.

Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

[Liz105]

I have already seen that link it said to phone up or speak on here

[Daniel0210]

@Liz105 

I have already added to the reply above. Are your services restricted? If they are then you won't be able to speak with Sky as detailed above. 

[Liz105]

No my services are not restricted

[Daniel0210]

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@Liz105 wrote:

No my services are not restricted

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@Liz105 

Then presumably you're not in arrears with your Sky bill so give Sky a call. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

[Liz105]

Ok thank you

[Millwall49]

Can I have a payment holiday I'm a pensioner and finding it difficult on

[caesarome]

@Millwall49 

A payment holiday only applies to a Sky Mobile and a Sky Glass TV so if you are paying for either of these then you need to contact Sky about this:

https://www.sky.com/help/articles/sky-loan-term-extension

For anything else this does not apply so if you are struggling call them to see what they say.

[Daniel0210]

@Millwall49 

There's a payment holiday ~ and it only applies to Sky Glass and Mobile subscriptions.

This link explains it and its limitations (not sim only)

https://www.sky.com/help/articles/sky-payment-holiday. 

And there's a loan extension ~ but again only for Glass or Mobile.

You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.

https://www.sky.com/help/articles/sky-loan-term-extension 

[Millwall49]

Have I received holiday payment scheme 

[Millwall49]

I have sky glass 

[Daniel0210]

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@Millwall49 wrote:

Have I received holiday payment scheme 

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@Millwall49 

Not unless you've applied for it by speaking to Sky. 

Your duplicate post on another thread has been removed to prevent duplicate replies. 

[caesarome]

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@Millwall49 wrote:

I have sky glass 

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Then @Millwall49 you need to get in touch with Sky click this link:

https://www.sky.com/help/articles/sky-loan-term-extension

On it go right to the bottom and select the No, I still need help button, then tick the small box > select the Get in touch button and use the chat service or phone number shown,