Payment due

[big+tony]

I have just checked my sky bills one for tv package and the other for broadband. The payment date is 17th of every month  however i checked my bill this morning 17|02 |26 its saying payment due on both accounts. I pay by continuous credit card and never had a problem the card is good  however last month one of the payments was questiond by the credit card payments for possiblle fraudulant payment  i thought i had got it sorted out  by visiting the bank branch  and the sky shop. So i re entered my card details  for the next months payments  ie( febuary 17)

And now its saying PAYMENT DUE The credit has no issues as i used it today to buy something off Amazon. 

CAN SOMEONE HELP PLEASE .   I have been with sky for the  est part of 27 years & never had a problem

Regards  tony

[GD1]

@big+tony  If today is the Due Date then at present there isn't anything you need to do unless the payment fails, if paymeht fails Sky will inform you and advise on the next steps.

[Mark39]

@big+tony you could check your credit card statement to see if it shows a pending payment for Sky. That should indicate that the payment process is under way.

[DaveDrizen]

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@big+tony wrote:

I have just checked my sky bills one for tv package and the other for broadband. The payment date is 17th of every month  however i checked my bill this morning 17|02 |26 its saying payment due on both accounts. I pay by continuous credit card and never had a problem the card is good  however last month one of the payments was questiond by the credit card payments for possiblle fraudulant payment  i thought i had got it sorted out  by visiting the bank branch  and the sky shop. So i re entered my card details  for the next months payments  ie( febuary 17)

And now its saying PAYMENT DUE The credit has no issues as i used it today to buy something off Amazon. 

CAN SOMEONE HELP PLEASE .   I have been with sky for the  est part of 27 years & never had a problem

Regards  tony

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Don' worry at the moment unlike directs  debit card payments can be taken any time of the day. Though I have direct debit for Sky,  I have card payments for various others subscriptions ie pure video  Disney plus ect, and as a rule the payment can be taken quite late in the day. Check in the morning to see if has been taken. And some if for some reason has it has failed you will quickly get a email from Sky telling you.

[big+tony]

Thank you for your reply, actually  just checked my sky account  and it says payment overdue  also checked my credit card account and no payment has been taken or tried to be taken will have a look in the morning  might have to go to the sky shop intown try an sort it that way.  

Thank you 

Tony

[MarkGoldsmith]

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@big+tony wrote:

Thank you for your reply, actually  just checked my sky account  and it says payment overdue  also checked my credit card account and no payment has been taken or tried to be taken will have a look in the morning  might have to go to the sky shop intown try an sort it that way.  

Thank you 

Tony

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I wouldn't worry too much yet, I've seen it where the actual Sky payment isn't taken until the evening, and thus the status has shown overdue for practically the entire billed due date.

[big+tony]

Thanks mark for the reply

I will check it in the mornin  i never been late with my payments but this is driving me nuts, worst thing is you can't talk to a person only the stupid bots they ave going around in circles, will probably go down to the sky shop again tommorrow try an get it sorted there 

Thanks for the reply

Regards tony

[DaveDrizen]

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@big+tony wrote:

Thank you for your reply, actually  just checked my sky account  and it says payment overdue  also checked my credit card account and no payment has been taken or tried to be taken will have a look in the morning  might have to go to the sky shop intown try an sort it that way.  

Thank you 

Tony

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• Just looked   at " Your  Sky bill" section payments on the my Sky app  and tells me payment date and the method "Direct Debit" If did this it should say today as the payment date and "credit card" as the payment method. If it dose I would not worry at moment as it appears they have you all set up. As you say sky have not  attempted   to take payment and  its down to them to do so the ball is in their court.There not not a lot more you can do. If they had tried to take it and it failed then I'm option it would be time to worry.