Payment collected after changing supplier

[Carol19711]

I moved from sky to another provider 4/12/2025. They collected the new payment quoted for staying with them on 05/12/205 and I have no idea when or how I will be reimbursed this money

[Daniel0210]

@Carol19711 

Billing continues through a notice period and as bills are generated 14 days prior to a payment date it's quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Youll need to contact Sky to get it sooner (once it's showing as a credit on your Sky account).

[PandJ2020]

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@Carol19711 wrote:

I moved from sky to another provider

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How did you do this and what services did you have?

[Carol19711]

Thank you for such a quick reply!   That is frustrating.  There was no notice as the contract had ended. Hopefully it will rectify itself soon as no one can afford to be £45 down at Christmas especially.  Should I cancel the direct debit to prevent any further payments being collected?  I just don't want to prevent them being able to refund me.    The account is showing as ended I am just waiting for packaging to return equipment 

[PandJ2020]

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@PandJ2020 wrote:

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@Carol19711 wrote:

I moved from sky to another provider

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How did you do this and what services did you have?

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[Carol19711]

I just had broadband and did it through an automatic provider switch 

[caesarome]

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@Carol19711 wrote:

I moved from sky to another provider 4/12/2025. They collected the new payment quoted for staying with them on 05/12/205 

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This correct because the 5th December bill would have been created 14 days earlier so when you were still with Sky so when you see a credit for the overpayment give them a call as they should be able to refund it back to you.

[PandJ2020]

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@Carol19711 wrote:

I just had broadband and did it through an automatic provider switch 

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Ok, I wouldn't cancel your DD if you want the payment back 'easily'.

Once your account shows a credit Sky should refund it within 6 weeks but you'll probably have to give them a nudge but it's likely to be after Christmas.

[Carol19711]

What would be the best number to call them on when I see that as they aren't the easiest to get hold of! 

[Daniel0210]

@Carol19711 
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.