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Discussion topic: Payment clearance time

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This message was authored by: SNOSWAD

Payment clearance time

I cleared my remaining balance for my phone in full but the payment isn't yet showing against my account. How long does this take? The payment was cleared Tuesday according to my bank. 

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This message was authored by: caesarome

Re: Payment clearance time

Posted by a Superuser, not a Sky employee. Find out more

@SNOSWAD wrote:

I cleared my remaining balance for my phone in full but the payment isn't yet showing against my account. 


To pay off the credit agreement against a mobile did you call Sky to do this because if you didn't there is a chance that all you have done is to add a credit to your account so have you checked to see if this what has happened:

 

https://www.sky.com/mobile-bill

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This message was authored by: SNOSWAD

Re: Payment clearance time

Thanks but how long does it take for the payment to actually show? The payment isn't showing as a credit on my account at all. 

This message was authored by: caesarome

Re: Payment clearance time

Posted by a Superuser, not a Sky employee. Find out more

Did you make this payment today ?

Does the credit show on what will be either your next bill or the following months bill ?

What shows here about how much you owe against the device:

https://www.sky.com/myaccount/mobile/device/x/payments

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