Mobile billing

[Khiabd02]

I paid my bill on the 28th July I have just recieved an email saying my bill hasn't been paid and it's now overdue! 

[Daniel0210]

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@Khiabd02 wrote:

I paid my bill on the 28th July I have just recieved an email saying my bill hasn't been paid and it's now overdue! 

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@Khiabd02 

Are you sure it's a genuine email from Sky? Does it address you by your name?

How do you normally pay and how did you pay on 28 July? 

[Khiabd02]

• Hi yes it's genuine, I do have a direct debit set up but I normally just add the money to it I've done that for aslong as I've had the account, never had an issue. I have proof from my bank that it was paid 

[caesarome]

@Khiabd02 

Did you make a manual payment or is your bill paid automatically each month by a card or a direct debit ?

What appears on your Sky bill here:

https://www.sky.com/mobile-bill

[Khiabd02]

It says balance paid xxxx amount then it will be transfered over to next bill 

[caesarome]

Can you post an image of this bill and if you do blank out anything like your name and account/credit agreement numbers, we need to see the expanded version.

[Daniel0210]

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@Khiabd02 wrote:

• Hi yes it's genuine, I do have a direct debit set up but I normally just add the money to it I've done that for aslong as I've had the account, 

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@Khiabd02 

Why? 

If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

[Khiabd02]

 

 

[caesarome]

Did you make that payment yesterday (31st July) as it says on the bill it failed so was returned to you, so this outstanding bill has been carried over and will be added to next months bill.

[Khiabd02]

No that's when the direct debit was returned, however after looking further into my bank it's saying it's still pending and waiting on merchant collecting it 

 

[caesarome]

If a direct debit fails then usually Sky will try again 10 days later but what appears to have happened here is this bill has been carried over to next month, if this is the case I suspect your bank app will update next week to reflect this.

[Daniel0210]

@Khiabd02 

And as previously stated, to avoid this happening again in the future stop making manual payments.