Paying overdue balance

[John8691]

My services are currently being restricted due to a missed payment (direct debit issue). I need to get my services reinstated today but it seems Sky are having call centre issues and the my Sky app isn't working. Can someone from Sky please let me know how I can reinstate my services and make a payment today!?

[PandJ2020]

Looks like they are having some technical issues at the moment, try again later.

However, even if you pay today you may have to wait for the payment to clear which could be a day or two.

[John8691 · Accepted solution]

The issues with the payments online now appear to be resolved. My services have now been restored

[Shelley35]

I have payed both my sky tv and my sky mobile but the bank are still trying to take my money but on the app it's telling me I have payed it 

[Daniel0210]

@Shelley35 

Have you made unnecessary manual payments for TV and mobile?

If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.