Paying my bill

[Donnadavey1]

I can't pay my bill. This month. What can I do 

[Daniel0210]

@Donnadavey1 
If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Donnadavey1]

can I cancel my to packages 

[Daniel0210]

---

@Donnadavey1 wrote:

can I cancel my to packages 

---

@Donnadavey1 

If you mean TV packages, then to fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice so this will not help your ability to,pay. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

[caesarome]

---

@Donnadavey1 wrote:

can I cancel my to packages 

---

If you are in the minimum term of a contract then you will probably find that Sky will not let you cancel but even if they do 31 days notice is required for the TV and 14 days for broadband during that notification period billing does continue as normal so putting in your notice will not mean you don't have another bill to pay.

[Donnadavey1]

The person. Who has thank this out.   Has got severe learning disability and does not know. What. They have. Done so we need the. Tv channels cancelled asap. As if not then I will have to take to court as u are taking advantage of of a adult with learning difficulties 

[Daniel0210]

@Donnadavey1 
We are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

The process for billing, cancelling and restrictions apply to EVERYONE. 

[SKY1992bf]

@Donnadavey1  unfortunately sky can't be held accountable for the actions of individuals even if they have learning difficulties as sky weren't to know this at the time the contract was taken out

your best option is to register the account with sky accessibility and see if they can help 

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/third-party-assistance

[daveNOS]

---

@Donnadavey1 wrote:

The person. Who has thank this out.   Has got severe learning disability and does not know. What. They have. Done so we need the. Tv channels cancelled asap. As if not then I will have to take to court as u are taking advantage of of a adult with learning difficulties 

---

@Donnadavey1 You can't cancel here, the community is mainly a customer to customer support platform, you will have to call. Sky wouldn't know if a person has learning difficulties when they sign up, suggesting that they are taking advantage because they are rrequire payment for a service they have supplied is ludicrous.

[caesarome]

@Donnadavey1 

You are only talking to customers so I can assure you that you will not be taking any of us to court.

Have you actually spoken to Sky and explained this to them ?

[Donnadavey1]

Yes I will as the person u have taken the contract out with dose not under stand the contact and u  have taken advantage of of them 

[caesarome]

@Donnadavey1 

We are customers here like you.

[Donnadavey1]

So I want  this account and everything to be deleted  asap and we wiki not be paying 

[Daniel0210]

@Donnadavey1 

You aren't reading our replys. We are customers like you. 

[caesarome]

---

@Daniel0210 wrote:

@caesarome 

You aren't reading our replys. We are customers like you. 

---

I can sure you I am @Daniel0210 !