Paying my bill late

[DanielleLB]

Hello looking for some advice my sky was due on the 1st it hasn't been cut off yet however I can't pay my bill until Friday 6th. How long until sky cuts my services? Does anyone think it'll stay on until Friday? Just I don't want my partner finding out we haven't been able to pay the bill on time? Thanks any help is appreciated 

[caesarome]

The payment wouldn't have been take on the first as it was a Sunday and as the Monday was a Bank Holiday the earliest it would be taken was today, if you pay by direct debit and the payment fails then Sky will try again in 10 days time so if you have funds in your account when Sky tries again to take it then you will have no issues.

[Daniel0210]

@DanielleLB 

Don't necessarily be tempted to make a manual payment. The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.

[DanielleLB]

I don't pay via direct debit or anything I should have mentioned that. I usually log onto my app on the 1st and pay. 

[Daniel0210]

@DanielleLB 

In that case, as stated above as you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

[caesarome]

Then it will be touch and go if your services are suspended and is the reason why you should set up a direct debit as it is actually in the terms and conditions that you have to have a monthly payment method like this setup. If your services do get suspended then you will need to either setup a direct debit or provide credit or debit card details so Sky can take the payment from you each month so you would no longer have to login to the app to pay it yourself.