Paying for sports and children's for about 4 years unknowingly.

[Addy22]

My elderly parents have been paying for sports and children's for over 4 years (possibly 10+) without knowing. 

Although the have been paying they actually have never had access to either of those kinds of channels. It always said they weren't subscribed.

They had no access to bills as they were online. 

I've just recently been able to get access to their bills (I'm their son) 

Sky say it's their fault, but I disagree... I think they should be awarded some compensation.

What are people's thoughts?

Thanks in advance for any advice..

[caesarome]

If they have been paying for the likes of sports then while they should have access they should have been able to tell someone about this so it can be looked into.

You could try putting in a complaint to see if that gets you any further forward:

https://www.sky.com/help/complaints

[Mark39]

Sky confirm details a customer's viewing package when it's agreed and any changes to it thereafter.

They can send bills by post, if requested.

[Anonymous]

Compensation? Not a snowballs chance, they would have agreed to it in the first place and it's up to them to manage their package. Why were they trying to access the channels in the first place? If they were expecting them to be avaiable then why didn't they contact Sky? Have they been trying to access them for the full 4 years or just recently?

[Daniel0210]

@Addy22 

Hopefully they haven't been paying the standard price all that time and have negotiated a new discounted deal each 18 months. The agreed deal is usually sent via email once accepted and should contain details of the add-ons like Sky Sports, Sky Cinema, Kids etc. They might have agreed to them years ago as part of a particular deal at that time. 

[MarkGoldsmith]

I suspect compensation may be hard to get. If the issue was noticed relatively quickly within a couple of months then there would likely to be good chance Sky may have been willing to provide credit for the period as a goodwill gesture, the fact it's been 4 years I think is what will prevent you getting any decent compensation (perhaps aside from a small token goodwill gesture from Sky)

[Addy22]

I know they've never had access as an autistic adult they used to work with used to try to put them on and we always had to explain they weren't available.

Sports have been specifically rejected as they've never been slightly interested... Those things were agreed when the contract was taken out... 

Yes they should have checked, but took for granted that what they didn't want they weren't paying for. This wasn't the case however. 

They, like myself didn't think paper invoices were an option.

I believe it's Sky's fault for adding services without asking... Services which ironically weren't even available.

[Addy22]

Thanks for all your replies, 

I appreciate the feedback everyone. 

Also really surprised how many people replied, and so quickly...

Thanks 👍🏻 

[GD1]

@Addy22  I'm afraid the misconception on your part is Sky adding things without consent, 4 years ago they must have agreed something as Sky will not simply add packs on without the account holders express permission, and an email would have been sent regarding any and all changes made.

So in that regard they won't have a leg to stand on.