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Discussion topic: Paramount plus charge

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This message was authored by Jonix60 This message was authored by: Jonix60

Paramount plus charge

I gave just been charged 6.99 for Paramount plus, which I dont want, when according to Sky my account has been cancelled and no billing details are available. How can I have been charged and what can i do about cancelling future payments?

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Paramount plus charge

Posted by a Superuser, not a Sky employee. Find out more

If it is Paramount that has charged you then you will need to speak to them about this, if it is Sky try either of these:

 

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.


In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Paramount plus charge

Posted by a Superuser, not a Sky employee. Find out more

If it is Paramount that has charged you then you will need to speak to them about this, if it is Sky try either of these:

 

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.


In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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