Paramount + log in account issue?

[Francine20]

Hi I have Sky Cinema and the free Paramount + with ads subscription. 

I got a new Sky Q box a few months ago and now while logging into Paramount + it shows that my account does not have an active subscription. When I go through the option to add one I get sent to a page which give the subscription tiers and this shows that I do have this subscription. I can only guess that my paramount + may be under a different email however I dont remember using a different one and therefore dont know what it would be. 

I cant seem to cancel this subscription to readd it to my paramount+ account. 

Any suggestions?

[caesarome]

@Francine20 

Have you tried contacting Paramount about this:

https://support.paramountplus.com/s/contactsupport?language=en_US

[Francine20]

@caesarome Thanks I've contacted them. They are going to contact Sky and see what can be done. 

[Francine20]

Unfortunately I've contacted Paramount plus twice theyve said they need to liase with Sky and went through the same questions twice. I've not received a response or resolution. The only option for help with sky seems to be to call. 

Is there any way for a forum staff member to escalate this?