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Discussion topic: Paid twice

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Avatar for Jade0890
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This message was authored by: Jade0890

Message posted on ‎14 Nov 2025 05:25 PM

Paid twice

Hi all. Hoping someone (ideally from sky) can help. My services were blocked due to non payment. I went to pay today and it came back saying your payment didnt go through, so I done it again and it went through. I checked my account and it has come out twice. Ive tried calling sky but am sat on hold for hours on end
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎14 Nov 2025 05:29 PM

Re: Paid twice

Posted by a Superuser, not a Sky employee. Find out more

@Jade0890 

What account showed it was taken twice, your own, if this is the case as well as the billed now being paid do you also see a credit on your account ?

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