Canceling a direct debit

[William120]

I've been trying for months to cancel, endless phone calls to sky and my bank but sky just set up a new direct debit. They are nothing more than scammers. It seems the only way is to change banks.

[Daniel0210]

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@William120 wrote:

I've been trying for months to cancel, 

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@William120 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

[caesarome]

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@William120 wrote:

endless phone calls to sky and my bank but sky just set up a new direct debit. 

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Have you cancelled your direct debit before speaking to Sky about giving your required notice to leave ?

[William120]

Yes, numerous times. Hours and hours on the phone, and when you go to the numbers and choose option to cancel it says you need to speak to someone and gives you the same number you are already on. It has to be deliberate. I wouldn't have sky now if they paid me. Scammers.

[caesarome]

Then you appear to be going about this wrong way for a few reasons, the direct debit needs to be in place when you call to cancel and after you have left the overpayment will be refunded back to you via it but if it is not in place you could be waiting months for a cheque to be sent out.

[William120]

It was in place. This has been going on for months. I spoke to someone who assured me it had been. Shortly after, I got an email telling me an engineer would be out to fix my new sky whatever it's called. And so it begins again.

[caesarome]

All you can do is to put in a complaint and wait for Sky to get back to you about this:

https://www.sky.com/help/articles/how-to-make-a-complaint