Paid twice by mistake

[TORSOLBOW]

Sorry, mis-typed, £17 refund not £27! 

[Daniel0210]

@TORSOLBOW 

Sounds like you made an unnecessary manual payment. If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[TORSOLBOW]

It was two manual payments as my dd didn't go through the day before! It's showing as two payments out in my banking app but my sky app says it's only received one payment!? 

[caesarome]

If your direct debit fails for any reason then Sky will automatically try again 10 days later so you should not need to make any manual payments. 

Do you see any credit on your account now ?